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| Q: How do I use your site? I can't find the instruments. |
A: Click on The Instruments link at the top of your screen to view the full catalog of Violins and Violas. Instruments are displayed in order of their serial number. There are Next and Prev. buttons at the top and bottom of each page which you can use to move forward and backward through the catalog.
While viewing the catalog, you can see a detailed page for every instrument, simply by clicking the thumbnail photo that accompanies each item. |
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| Q: What condition are these instruments in? |
| A: Prior to being offered for sale, each Violin and Viola has been individually inspected by professional Luthier James Smith. Each instrument is in immediate playable condition, ready to perform on stage or in your study. |
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| Q: Can I personally inspect the instruments before I buy? |
| A: Of course. Please contact us to arrange an appointment. We are located in Brampton, which is just north-west of Toronto, Ontario. |
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| Q: What are the Audio Samples? |
| A: The audio sample files are recordings of a professional violinist playing the actual instrument in question. For our samples, we have chosen a piece that provides a good representation and involves notes spanning the instruments' lower to upper ranges. |
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| Q: I can't hear the Audio Samples. |
| A: Our audio sample files are presented in standard "MP3" format. If your computer is unable to play MP3 files, you can download iTunes (for Mac or Windows) for free from Apple. |
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| Q: Are instruments cased? What kind of cases do you use? |
Every instrument comes with a brand-new, fitted travel case.
Click here for more information about the cases. |
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| Q: What payment methods do you accept? |
We accept secure credit card payments through PayPal:
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| If you prefer not to use a credit card, we also accept International Money Orders, which you can purchase at your bank or postal outlet. If sending a Money Order, please ensure that it can be cashed in Canada. |
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| Q: What currency are your prices listed in? |
| A: All prices listed are in Canadian dollars. |
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| Q: Do you charge any sales taxes? |
| A: For instruments shipped within Ontario, we must charge both G.S.T. and P.S.T. Shipments to other destinations in Canada will have to pay G.S.T. No taxes will be charged on International shipments. |
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| Q: Where do you ship to? |
| A: We will try to ship anywhere in the world. Let us know where you are and we will find out what it will cost to ship to you. |
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| Q: What do you charge for shipping / handling? |
| A: This depends on your location. Please contact us to make specific inquiries. |
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| Q: How do you ship? |
| A: We ship via Purolator Courier or Canada Post, which ever you prefer. We will provide you with a tracking number as soon as your instrument has shipped. If you prefer to make alternate arrangements, we will do our best to work with you to ensure you receive your instrument as soon as possible. |
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| Q: My question wasn't answered here. What do I do? |
| A: You may either E-mail or call Hugh (at 905 595 1562 ext 25) and I will try to respond as quickly as I can. |
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